Frequently Asked Questions

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Frequently Asked Questions
Logging into the Control Panel
Changing Name Servers of a Domain Name
Managing DNS Resource Records
HTTP API
Reseller Account Startup Guide
Using the Web Hosting Service
Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
Reseller Account Startup Guide Video Tutorials
Transferring a Domain Name from Another Registrar to Bob Johnson Computer Guy
Domain / URL Forwarding
Customer Control Panel Guide
Registering and Managing Child Name Servers
Using the DNS Service
DNS and types of Resource Records Bob Johnson Computer Guy allows
Using the Free Email Service
Listing, Searching and Managing Domain Name Registration Orders
Uploading Content to your Website
Moving or Pushing a Domain Name from one Customer Control Panel to another
Reseller Guides
What are the permitted Countries of Operation?
Logging into the Control Panel
Domain Names
Listing, Searching and Managing Domain Registration Orders
Changing Name Servers of a Domain Name
Managing Whois or Contact Details of Domain Names
Modifying the Whois (Contact Details) of Domain Names
Modifying the Whois / Contact Details of a .UK Domain Name
Modifying the Whois / Contact Details of a .RU Domain Name
Managing Contacts from within the Customer Control Panel
Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
Defining Privacy Protection
How can People Contact you if you Enable Privacy Protection for your Domain Name?
Purchasing / Renewing Privacy Protection
Enabling/Disabling Privacy Protection for a Domain Name
How can you Enable/Disable Privacy Protection of Multiple Domain Names?
Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
Checking the Whois for a Domain Name
Hiding/Publishing Registrant Organization in the Whois of a Domain Name
Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
GDPR
What is GDPR?
Managing GDPR Protection settings
Transferring a Domain Name
Confirming if a Domain Name can be Transferred
Transferring a Domain Name from Another Registrar to Bob Johnson Computer Guy
Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
Transferring your Domain Name
Transferring a .RU Domain Name
Transferring a .UK Domain Name
Bulk Transfer
Cancelling a Domain Name Transfer
Important - Domain Name Transfer Caveats
Transferring a Domain Name from Bob Johnson Computer Guy to Another Registrar
Transferring a Domain Name to Another Registrar
Transferring a .UK Domain Name to Another Registrar
IMPORTANT: Domain Name Transfer Caveats
Fast Transfer
What is fast transfer?
How do I opt-in my domain name for Fast Transfer?
How do I find and opt-out names from the Fast Transfer service?
Domain Name Transfer Caveats
Understanding the Status of a Domain Name Transfer
Lost One Year when Transferring a Domain Name from One Registrar to Another
Domain Name Transfer Completed but Domain Name is Still Inactive
Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
Deleting a Domain Name
Protecting/Locking a Domain Name
Domain Protect+
Registering and Managing Child Name Servers
Suspending / Unsuspending Domain Names
Suspending / Unsuspending a Domain Name
Bulk Suspension / Unsuspension of Domain Names
Renewing Domain Names
Renewing a Domain Name
Bulk Renewal of Domain Names
Understanding Domain Name Expiry and Display of a Parking Page
Domain Name System Security Extensions (DNSSEC)
What is DNSSEC?
Adding Delegation Signer (DS) Records
TLDs supporting DNSSEC
Domain Name Registration Default Settings
Viewing Action History
Restoring a Deleted Domain Name from the Redemption Grace Period
Domain Name Registration Caveats
Overview of TLDs (Domain Name Extensions)
Interpreting Domain Name Check Availability Results
Interpreting Order Locked In Processing Messages
Support for Internationalized Domain Names (IDN)
.ASIA Domain Name Rules/Requirements
.AU Domain Name Rules/Requirements
.BR Domain Name Rules/Requirements
.CA Domain Name Rules/Requirements
.CN Domain Name Rules/Requirements
.CO Domain Name Rules/Requirements
.DE Domain Name Rules/Requirements
.ES Domain Name Rules/Requirements
Understanding .EU Domain Names
.EU Domain Name Rules/Requirements
Understanding .EU Domain Name Contacts
.IN.NET Domain Name Rules/Requirements
.JOBS Domain Name Rules/Requirements
.ME Domain Name Rules/Requirements
.MOBI Domain Name Rules/Requirements
.MX Domain Name Rules/Requirements
.NAME Domain Name Rules/Requirements
.NGO Domain Name Rules/Requirements
.NL Domain Name Rules/Requirements
.NYC Domain Name Rules/Requirements
.NZ Domain Name Rules/Requirements
.PRO Domain Name Rules/Requirements
.PW Domain Name Rules/Requirements
.RU Domain Name Rules/Requirements
.SC Domain Name Rules/Requirements
.SX Domain Name Rules/Requirements
.TEL Applications
.TEL Domain Name Rules/Requirements
.UK Domain Name Rules/Requirements
.US Domain Name Rules/Requirements
.VC Domain Name Rules/Requirements
.CO.ZA Domain Name Rules/Requirements
.XXX Domain Name Rules/Requirements
.IN Restricted Email List
Identifying CentralNic Domains
Premium Domains
Sunrise Period
Identifying New gTLD Extensions
New gTLD Wishlist
Whois Data Verification
Whois Data Reminders
RESELLERS: Read this to setup your Domain Registration Business
DNS
Domain / URL Forwarding
Domains Product Maintenance Notices
Hosting
Single Domain Linux Hosting
Accessing your Single Domain Linux Hosting Package
IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
Single Domain Windows Hosting
Accessing your Single Domain Windows Hosting Package
IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
Multi Domain Linux Hosting
Accessing your Multi Domain Linux Hosting Package
IMPORTANT: cPanel Multi Domain Linux Hosting Package User Guide
Switching PHP Version
RESELLERS: Read this to Setup your Multi Domain Linux Hosting Business
Multi Domain Windows Hosting
Accessing your Multi Domain Windows Hosting Package
IMPORTANT: Plesk Multi Domain Windows Hosting Package User Guide
RESELLERS: Read this to Setup your Multi Domain Windows Hosting Business
Reseller Linux Hosting
Accessing your Reseller Linux Hosting Package
IMPORTANT: cPanel Reseller Linux Hosting Package User Guide
Switching PHP Version
Converting Addon Domain to a Primary cPanel Domain
RESELLERS: Read this to Setup your Reseller Linux Hosting Business
Reseller Windows Hosting
Accessing your Reseller Windows Hosting Package
IMPORTANT: Plesk Reseller Windows Hosting Package User Guide
RESELLERS: Read this to Setup your Reseller Windows Hosting Business
VPS Linux KVM
Accessing your VPS Linux KVM Order
FAQs
RESELLERS: Read this to setup your VPS Linux KVM business
Enabling Private Network
Block Storage
Add Additional Storage Blocks
Manually Mount a Block Storage
Renew Block Storage
Delete Block Storage
Upgrade Block Storage
FAQs
How to modify the php version in VPS packages.
Installing cPanel/Plesk Addons
Managing SSH Keys
Dedicated Server Linux
Accessing your Dedicated Server Linux Order
IMPORTANT: Dedicated Server Linux User Guide
RESELLERS: Read this to Setup your Dedicated Server Linux Business
Dedicated Server Windows
Accessing your Dedicated Server Windows Order
RESELLERS: Read this to Setup your Managed Server Windows Business
Acronis Cyber Backups
Setting up Acronis Cyber Backup on a Server
Taking backups with Acronis Cyber Backup
Restoring data with Acronis Cyber Backup
Upgrading Storage on Acronis Cyber Backup
Using an Existing Acronis Account for a new VPS or Dedicated Server
Manually Installing Agent on Linux Servers
Acronis v/s CodeGuard Comparison
Acronis Cyber Backup FAQs
Business Email
Using the Business Email Service
Email Administrator's Guide - Create and Manage Accounts
Email User's Guide - Access your Email
Adding Email Accounts to your Business Email Order
Deleting Email Accounts from your Business Email Order
RESELLERS: Read this to Setup your Business Email Business
How do I import Emails to my Business or Enterprise Email Package
How to install SSL certificate for your Email Hosting
Cloud Hosting
Accessing your Cloud Hosting order
How do I connect to Cloud Hosting via SSH?
How do I increase the RAM / CPU cores?
Server Name Indication
Wordpress Hosting
How do I access my Wordpress Hosting control panel?
How do I install or delete a blog?
Getting Started with Wordpress Hosting
FAQs
Server Management
Installing Cloudlinux and Configuring LVEManager and Cagefs
Installing and configuring Maldet
CSF Firewall installation and configuration
Installing and Configuring Clamscan
Manage PTR Records on VPS/Dedicated Servers
Optimizing Apache
Optimizing MySql
Mail limiting via WHM
Configuring cPHulk in cPanel
Server Hardening
Legacy Web Hosting
Using the Web Hosting Service
Listing, Searching and Managing Web Hosting Orders
Web Hosting Service Guide
How can I view my website in a browser if my domain is pointing elsewhere?
SSL
Issues that Digital Certificates Address
Activate SSL for your Hosting Package
Certificate Authority
Generating a Certificate Signing Request (CSR)
Installing your Digital Certificate
Generating a Self-signed Certificate
Uninstalling your Digital Certificate
Installing your Intermediate CA Certificate or CA Bundle
SSL Certificate Validity Change
Back-up your Website
Adding a Backup Policy
Listing/Modifying and Deleting Backup Policies
Domain Aliases
Domain Alias
Adding Domain Aliases
Managing your Plesk Windows Hosting package
Accessing/Managing your Plesk Windows Hosting package
IMPORTANT: Plesk Windows Hosting package User Guide
Managing your cPanel Linux Hosting package
Accessing/Managing your cPanel Linux Hosting package
IMPORTANT: cPanel Linux Hosting package User Guide
Migrating your cPanel Linux Hosting package from another Web Hosting company to Bob Johnson Computer Guy
Upgrading / Downgrading a Web Hosting Order
Legacy Web Hosting Deprecation
DNS for Web Hosting
Sample Scripts
Linux Hosting related Scripts
PHP-based Form Mail (Feedback) Script
Perl-based Form Mail (Feedback) Script
PHP Script to Test MySQL Database Connectivity
Windows Hosting related Scripts
Collaboration Data Objects (CDO)
ASP Script to Test MSSQL Database Connectivity
Uploading Content to your Website
Configuring and using various FTP Clients
Should I use Active or Passive mode for FTP?
Using FTP software to manage your Content
CuteFTP
Core FTP
SmartFTP
WinSCP
FileZilla
File/Folder Permissions and Groups
Do you allow Anonymous FTP?
Email Hosting
Using the Email Hosting service
Email Administrator's Guide - Create and Manage Accounts
Managing Mailing Lists
Email User's Guide - Access your Email
Configuring different Email Clients to send/receive Email
Accessing your Email from the Webmail Interface
Auto-responders
Email Hosting Caveats
File extensions that are not allowed as attachments
RESELLERS: Read this to Setup your Email Hosting Business
DNS for Email Hosting
Domain / URL Forwarding for Email Hosting
Personal Email Deprecation
Titan Email
Titan Email
Getting Started with Titan Email
Adding / Removing Email Accounts on your Titan Email Order
Titan Email API Documentation
Enterprise Email
Using the Enterprise Email Service
Email Administrator's Guide - Create and Manage Accounts
Email User's Guide - Access your Email
Adding Email Accounts to your Enterprise Email Order
Deleting Email Accounts from your Enterprise Email Order
RESELLERS: Read this to Setup your Enterprise Email
Setting up an Enterprise Email Account on iOS7
Website Builder
Setting up your Website Builder Order
RESELLERS: Read this to Setup your Website Builder Business
DNS for Website Builder
Hosting Caveats
Purchasing a Hosting Order for Internationalized Domain Name (IDN)
Modifying the hosts file
Ports open for outgoing connections
Debugging Perl/CGI Scripts
SMTP Server settings for sending mails through your website
Switching PHP Version
Shared Hosting Limitations
SSH Access
SymLinks Settings of cPanel Linux Hosting packages
Creating and Restoring Backups in cPanel
Creating and Restoring Backups
Restriction on upload of executable files under Windows Hosting
HTTP to HTTPS Redirection - Apache
HTTP to HTTPS Redirection - IIS
How do I set the default page?
How do I unblock port 80/443 ?
How do I add custom error pages for Linux hosting?
How do I add custom error pages for Windows hosting?
Enable Cloudflare on cPanel
WHM Initial Setup
Varnish
How do I change the Primary domain of my hosting plan?
Managing registered email address for scripts
Unblocking Email Accounts in cPanel
How do I migrate my WordPress website?
SiteLock
Accessing your SiteLock Order
IMPORTANT: SiteLock User Guide
SiteLock FAQs
SiteLock Plan Details
RESELLERS: Read this to Setup your SiteLock Business
SSL Certificates
What is an SSL Certificate?
How do I apply for an SSL Certificate?
How do I generate a Certificate Signing Request (CSR)?
How do I install an SSL Certificate?
How do I reissue an SSL Certificate?
How do I Renew, Delete or Suspend my SSL Certificate order ?
How do I apply for an EV SSL Certificate?
How do I reissue an EV SSL Certificate?
SSL Verification Methods
What is EV SSL
Google Workspace
Getting Started with Google Workspace
Google Workspace administrators guide
Add or Delete Google Workspace Accounts
Renew, Suspend or Delete your Google Workspace order
How do I generate a transfer token?
How do I transfer my Google Workspace accounts?
Combo Plans
Combo Plans FAQs
How do I upsell Combo Plans?
RESELLERS: Read this to Setup your Combo Plans
Order Management
Listing, Searching and Managing your Orders
Locating the Name Servers or DNS Records to Use
Directory and File Structure - Linux
Directory and File Structure - Windows
Managing Add-ons
Enabling SSL or a Dedicated IP Address
Renewal Reminder for Orders
Renewing, Deleting your Order
Upgrading / Downgrading an Order
Suspending / Unsuspending an Order
Moving or Pushing an Order from one Customer Control Panel to another
Bulk Actions
Registering Domain Names in Bulk
Transferring Domain Names in Bulk
Renewing Orders in Bulk
Suspending or Unsuspending Orders in Bulk
Locking or Unlocking Domain Names in Bulk
Modifying Name Servers in Bulk
Modifying Contacts in Bulk
Enabling / Disabling Theft Protection in Bulk
Privacy Protecting Domain Names in Bulk
Moving Domain Names in Bulk
Listing All Running Bulk Actions
DNS
DNS and types of Resource Records Bob Johnson Computer Guy allows
Using the DNS Service
Locating the DNS Service Interface
Managing DNS Resource Records
DNS Caveats
No NS A records at Nameservers Failure Message
Delete WHMCS License Key
Premium DNS
Accessing your Premium DNS Order
Managing Premium DNS Resource Records
Using the Premium DNS Service
RESELLERS: Read this to Setup Premium DNS
FAQ
Accessing your Domain Backorder
Domain Backorder Setup Guide
FAQ
Domain / URL Forwarding
Using the Domain Forwarding Service
Locating the Domain Forwarding Service Interface
Managing the Domain Forwarding Service
Domain / URL Forwarding Caveats
No NS A records at Nameservers Failure Message
Free Email Service
Using the Free Email Service
Locating the Free Email Service Interface
Managing the Free Email Service
Free Email Service Caveats
No NS A records at Nameservers Failure Message
Customer Control Panel Guide
Creating a Demo Customer Account
Logging into the Control Panel
Your Profile and Settings
Changing your Control Panel Username, Mobile Number and other Contact Details
Changing your Control Panel Password
Changing your Personal Identification Number (PIN)
Setting your Email Preferences
Setting your SMS Preference
Setting your Language Preferences
2-Step Verification
FAQs
How do I enable 2-Step Verification?
How do I disable 2-Step Verification?
Manage Billing
Adding Funds in your Debit Account
Executing an Order / Balancing an Invoice or Debit Note
Cancelling an Order / Invoice
Requesting Refund from Bob Johnson Computer Guy
Listing / Searching your Transactions
Locked Funds
EU VAT FAQs
Service Tax FAQs
GST FAQs
VAT for Russia FAQs
Listing All Orders under your Customer Account
Viewing your Login History
Viewing all important Announcements posted in your Control Panel
Customer Control Panel Caveats
Restriction on Change of Country and Legal Name
Session Timeout
Reseller Guides
Read this First: Reseller Account Startup Guide
Creating a Demo Reseller Account
SuperSite 2 and PartnerSite Guide
What is SuperSite 2?
Old SuperSite Deprecation
What is PartnerSite?
Using SuperSite 2 and PartnerSite
Integrating SuperSite 2 with your Customer Control Panel and your own Control Panel
Logging into the Admin Area for Customizing the SuperSite 2 and PartnerSite
Changing the URLs of your SuperSite 2 and PartnerSite
Customizing your SuperSite 2 and PartnerSite Content
READ THIS FIRST: Understanding the Structure of the SuperSite 2 & PartnerSite
Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite 2 and PartnerSite
Adding / Editing a SuperSite 2 / PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite 2 / PartnerSite
Configuring Multiple Language Support for SuperSite 2 / PartnerSite
Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
Edit existing Images of SuperSite 2 and PartnerSite
Changing CSS files in Supersite 2 and PartnerSite
Optimizing your SuperSite 2 to Reduce Load Time
Making changes to the JavaScript menu in the PartnerSite
Adding/Editing your HTML pages in the Supersite 2 and PartnerSite?
Adding/Editing your Images in the Supersite 2 and PartnerSite
Removing the Resellers tab from your SuperSite 2
Customize the Legal Agreements in SuperSite 2 and PartnerSite
Customizing the Page Titles of the SuperSite 2 and PartnerSite
Enabling Automatic Currency Detection for your SuperSite 2
Modifying the Layout of your SuperSite 2 Home Page
Customizing the Error Messages in the SuperSite 2 and PartnerSite
Modifying the Contact Us page on your SuperSite 2
Changing the Other Payment Options on the Check Out Page of the SuperSite 2
Keeping my Customized SuperSite 2 / PartnerSite Content in Sync with any New Content Added by Bob Johnson Computer Guy
Selecting which Products are displayed on your SuperSite 2 / PartnerSite
Selecting which Product Plans to display on your SuperSite 2
Customizing the Upsell Modal
Displaying the ICANN logo on my SuperSite 2 / PartnerSite
The Express Cart
Creating Product Coupons though the Coupon Engine
Optimizing your SuperSite 2 and PartnerSite for Search Engines
Analyzing Traffic as well as E-Commerce Transactions on your SuperSite 2 and PartnerSite via Google Analytics
Adding Meta Tags to your SuperSite 2 and PartnerSite for Better Search Engine Optimization
Saving/Editing a Sitemap of your SuperSite 2 and PartnerSite
Setting your Robots.txt file for your SuperSite 2
Customizing the Landing Page URLs of your SuperSite 2
Integrating your Website's Domain Name Registration/Transfer Form with SuperSite 2
SuperSite 2 and PartnerSite Caveats
Customizing the Error Messages in the SuperSite 2 and PartnerSite
Some details are not appearing or not working in your SuperSite 2 and PartnerSite
Your Customer can see generic Customer Prices from their SuperSite 2 even though you have set Specific Pricing for them
Suggested Retail Price Displayed on your PartnerSite Pricing Pages
Content Modification Interface in your SuperSite 2 / PartnerSite Admin Always Opens Only in a Specific Editing Mode
File Status Indication in your SuperSite 2 / PartnerSite Admin Area
Troubleshooting Delays in Displaying your SuperSite 2 / PartnerSite Pages
Branding Guide
Customizing the URL for your Control Panels
Changing the URLs of your SuperSite and PartnerSite
Integrating your Website and Shopping Cart with your and your Customers' Control Panel
Customizing the Header and Footer of the Control Panels
Setting Branded Name Servers
Specifying your Sign Out URL
Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
Specifying Language Preferences
Displaying the ICANN logo on your SuperSite/website
Integrating your Website's Login Form with the Control Panel
Branding Caveats
No NS A records at Nameservers Failure Message
Finance & Billing Guide
Read this First: Understanding the Billing System
General Overview of Transactions
Invoices
Debit Notes
Receipts & Credit Notes
General Finance Setting
Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
Cancellation of a Pending Invoice/Debit Note explained in Detail
Discounting an Invoice explained in Detail
Payment Collection System and Parameters explained
Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
Add Funds to your Customers/Sub-Resellers Account
Subtract Funds from your Customers / Sub-Resellers Account
Refund Requests of your Customers and Resellers
Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
Manage Billing with your Customers / Sub-Resellers
Raising an Invoice
Raising a Debit Note
Raising a Receipt / Credit Note (Adding Funds)
Balancing (Paying) an Invoice / Debit Note
Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
Processing Refund requests of your Customers and Sub-Resellers
Modifying Total Receipts
What are Locked Funds?
IMPORTANT: Handling Orders Locked in Processing
Managing Payment Gateway Transactions
Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
Customer / Sub-Reseller leaves the System for your Payment gateway, but does not return back to the System
Searching / Approving / Declining Payment Gateway Transactions
Listing / Searching Transactions of your Customers / Sub-Resellers
Manage Products and Pricing for Sub-Resellers and Customers
Understanding Pricing Slabs
Understanding Pricing Bands
Understanding and Setting Specific Pricing
Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
Manage Products and Pricing
Domain Registration
Managing TLD Promotions
Single Domain Linux Hosting
Single Domain Windows Hosting
Multi Domain Linux Hosting
Multi Domain Windows Hosting
Reseller Linux Hosting
Reseller Windows Hosting
VPS Linux
VPS Linux KVM
Dedicated Server Linux
Dedicated Server Windows
Managed Server Linux
Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
Enterprise Email
Business Email
SiteLock
CodeGuard
SSL Certificate
Combo Plans
Cloud Hosting
G Suite (formerly Google Apps for Work)
Wordpress Hosting
Product Signup
Understanding and Configuring Indirect Taxation Rules
Understanding Taxes and how the Bob Johnson Computer Guy Tax Engine works
Configuring a Tax Rule to collect Indirect Tax from your Customers and Sub-Resellers
EU VAT
FAQs
How do I start charging EU VAT?
How do I stop charging EU VAT?
Service Tax
FAQs
How do I start charging Service Tax?
How do I stop charging Service Tax?
GST
FAQs
How do I start charging GST?
How do I stop charging GST?
How do I stop charging GST?
VAT for Russia
FAQs
How do I start charging VAT for Russia
How do I stop charging VAT for Russia
My Billing with Bob Johnson Computer Guy
Adding Funds in your Debit Account
Balancing a Pending Invoice or Debit Note
Requesting a Refund
What are Locked Funds?
Changing my Selling and Accounting Currency
Listing / Searching your Transactions
Auto-Renewal of Orders
Changes to Billing Engine
Payment Gateway Integration Guide
Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
Payment Gateway Risk Assessment Report
Managing Payment Gateway Transactions
Integration with PayPal Gateway
About PayPal
Adding / Modifying a PayPal Standard Checkout Gateway
Integrating a PayPal Express Checkout payment gateway
PayPal Integration Caveats
Integration with Authorize.Net's Credit Card Gateway
About Authorize.Net
Adding / Modifying Authorize.Net Accept Hosted Gateway
Authorize.net Integration Caveats
Integration with version 1 and/or 2 2Checkout Credit Card Gateway
About 2Checkout.com
Adding / Modifying 2Checkout version 1 and/or version 2 Credit Card Gateway
Integration with WorldPay Credit Card Gateway
About WorldPay
Adding / Modifying a WorldPay Credit Card Gateway
Integration with Skrill (earlier Moneybookers) Credit Card Gateway
About Skrill (earlier Moneybookers)
Adding / Modifying a Skrill (earlier Moneybookers) Credit Card Gateway
Integration with Alipay Gateway
About Alipay
Adding / Modifying an Alipay Gateway
Integration with WebMoney Gateway
About WebMoney
Adding / Modifying a WebMoney Gateway
Integration with PayU Gateway
About PayU
Adding /Modifying a PayU Latin America Payment Gateway
Adding / Modifying a PayU Gateway
Integration process with Any Other Payment Gateway
Integrating CCAvenue Payement Gateway
Integrating an Ebanx Payment Gateway
Integrating a PagSeguro Payment Gateway
Integrating a PayTM Payment Gateway
Payment Gateway Caveats
Handling of transactions stuck at AuthStarted status for a long duration
Reseller Control Panel Guide
Setting your Personal Information
Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details
Restriction on Change of Legal Name
Changing your Control Panel Password
Change your Personal Identification Number (PIN)
Setting your Billing, Sales, Support and Abuse Desk Contact Information
Email Preferences
SMS Preferences
2-Step Verification
FAQs
How do I enable 2-Step Verification?
How do I disable 2-Step Verification?
How do I disable 2-Step Verification for my Customer / Sub-Reseller?
Manage Products and Pricing for Sub-Resellers and Customers
Managing Products
Domain Registration Default Settings
Setting your Default Name Server Information
Setting your Whois Format
Managing your Customers
Adding a Customer
Listing / Searching your Customers
Exporting a List of your Customers as a CSV Report
Generating and Modifying Passwords
Modifying a Customer's Profile Details
Suspending / Unsuspending a Customer
Deleting a Customer
Billing
Listing all Orders belonging to a Customer
Mail Preferences
Sending Emails to your Customers
Displaying Announcements in your Customers Control Panel
Managing your Sub-Resellers
Adding a Sub-Reseller
Managing Pending Sub-Reseller Sign-ups
Listing / Searching Sub-Resellers
Exporting a List of your Sub-Resellers as a CSV Report
Generating and Modifying Passwords
Modifying a Sub-Reseller's Profile Details
Suspend / Unsuspend a Sub-Reseller
Listing all Orders belonging to a Sub-Reseller
Billing
Sending Emails to your Sub-Resellers
Displaying Announcements in your Sub-Resellers Control Panel
Managing Company Users
Adding a Company User
Login Details for Company Users
Setting Menu Permissions
Setting Action Rights
Listing your Company Users and Modifying their details
Deleting a Company User
Listing All Orders under your Reseller Account
Reseller Control Panel Tools
Reports
Data Export Portal
Spam Processing Tool
Viewing your Login History
Viewing all important Announcements posted in your Control Panel
Sending Mails to your Sub-Resellers and/or your Customers
Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
Legal Agreements
Interface Settings
Reseller Control Panel Caveats
Session Timeout
Product Setup Guides
Domain Registration Setup Guide
Premium Domains Setup Guide
Sunrise TLD Setup Guide
Trademark Clearinghouse (TMCH) Claims Process Setup
New gTLD Wishlist Setup
Paid Privacy Protection Setup
Single Domain Linux Hosting Setup Guide
Single Domain Windows Hosting Setup Guide
Multi Domain Linux Hosting Setup Guide
Multi Domain Windows Hosting Setup Guide
Reseller Linux Hosting Setup Guide
Reseller Windows Hosting Setup Guide
VPS Linux KVM
Dedicated Server Linux Setup Guide
Dedicated Server Windows Setup Guide
Managed Server Linux Setup Guide
Web Services Setup Guide
Enterprise Email Setup Guide
Business Email Setup Guide
Premium DNS Setup Guide
SiteLock Setup Guide
CodeGuard Setup Guide
Digital Certificate Setup Guide
Google Apps for Work Setup Guide
Combo Plans Setup Guide
Wordpress Hosting
Defining Product Promotions
Reseller API Guide
HTTP API
Access and Authentication
Request Parameter Data Types
Response Formats
Change Log
Product Keys
API Requests
Domains
Check Availability
Check Availability - IDN
Check Availability - Premium Domains
Check Availability - 3rd level .NAME
Suggest Names
Validating Contact Information for a 2nd Level .UK Domain Name
Register
Transfer
Submit Authcode
Validating a Transfer Request
Renew
Search
Check if a Domain Name is Premium
Getting a Customer's Default Name Servers
Getting Order Id
Getting Details of the Domain Registration Order using Order Id
Getting Details of the Domain Registration Order using Domain Name
Modifying Name Servers
Adding Child Name Servers
Modifying Child Name Server Host Name
Modifying a Child Name Server IP Address
Delete Child Name Servers
Modifying Contacts
Purchasing / Renewing Privacy Protection
Modifying the Privacy Protection Status
Modifying the Auth-Code
Enabling the Theft Protection Lock
Disabling the Theft Protection Lock
Get the List of Locks Applied on a Domain Name
Modifying TEL Whois Preference
Add Premium DNS
Resending the Transfer Approval Mail
TLD Bundle
Releasing a .UK Domain Name
Cancelling a Transfer
Suspend
Unsuspend
Deleting a domain name
Restoring a domain name
Rechecking NS with .DE Registry
Associating/Dissociating .XXX Membership Token/ID
Adding a Delegation Signer (DS) Record
Deleting a Delegation Signer (DS) Record
Resend Registrant Contact Email Address Verification Email
Resend Verification Email
Add Domain Names to Wishlist
Delete Domain Names from Wishlist
Fetch Wishlist
Fetch Wishlist TLDs based on Category
Check Availability - Sunrise
Fetching the Trademark Claim Data
Fetching the List of TLDs in Sunrise / Landrush Period
Getting details of signed up TLDs with phase
IRTP
Resend IRTP authorization Email
IRTP Authorization status
GDPR
Disable GDPR Protection
Enable GDPR Protection
Resend Authorization Email
Contacts
Adding a Contact
Modifying Contact Details
Getting Contact Details
Searching for Contacts
Getting the Default Contact Details
Setting a Default Contact
Associating Extra Details with a specified Contact
Deleting a Contact
Adding a .COOP Sponsor
Getting .COOP Sponsors associated with a Customer
Getting .CA Registrant Agreement
Validating Registrant Contact
Customers
Signing Up
Modifying Customer Details
Getting Customer Details By Username
Getting Customer Details By Id
Generating a Token
Generating a Login Token
Authenticating a Token
Authenticating a Token passed to a Custom URL
Changing a Customer's Password
Search
Forgot Password
Deleting a Customer
Authenticating a Customer
Generate OTP
Verify OTP
Suspend Customer Account
Unsuspend Customer Account
Sub-Resellers
Signing Up
Get Reseller Details
Generate Token
Generating a Login Token
Authenticate Token
Search
Modify Details
Activating Premium Domains
Getting Premium Domains Signup Status
Authenticating a Reseller
Generate OTP
Verify OTP
Common
Pricing
Getting the Customer Pricing
Getting the Reseller Pricing
Getting Reseller Cost Pricing
Getting Promo Prices
Billing
Getting Transaction Details of a Customer
Getting Transaction Details of a Sub-Reseller
Getting Greedy Transactions of a Customer
Getting Greedy Transactions of a Sub-Reseller
Paying Customer Transactions
Cancelling a Customer's Invoice and Debit Note
Getting a Customer's Available Balance
Executing an Order Without Payment
Search Transactions of Reseller
Search Transactions of a Customer
Search Transactions of a Sub-Reseller
Search Archived Transactions of Sub-Reseller
Search Archived Transactions Of Customers
Getting a Sub-Reseller's Available Balance
Discounting an Invoice
Adding Funds in a Customer Account
Adding Funds in a Sub-Reseller Account
Adding a Debit Note in a Customer Account
Adding a Debit Note in a Sub-Reseller Account
Adding a Miscellaneous Invoice in a Customer Account
Adding a Miscellaneous Invoice in a Sub-Reseller Account
Get EU VAT percentage
Validate EU VAT ID
Order Management
Lock
Unlock
Suspend
Unsuspend
Actions
Searching Current Actions
Searching Archived Actions
Legal Agreements
Get Legal Agreements
Payment Gateway
Getting the Allowed List For a Customer
Getting the List For a Reseller
Getting Customer Transactions
General
Getting Currency Details
Getting the List of Countries
Getting the List of States for a Specific Country
Products
Check Availability
Get Details
Get ProductCategory-ProductKeys Mapping
Get Plan Details
Move
Hosting (Email, SiteBuilder, Hosting [Single Domain, Multi Domain & Reseller], Server [VPS, Dedicated & Managed])
Email, Legacy Web Hosting and Website Builder
Add
Renew
Modify/Upgrade
Enable SSL
Disable SSL
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Active Plan Categories
Get Customer Pricing
Get Reseller Pricing
Get Reseller Pricing Based On Pricing Bands (Mock Response)
Getting Order Id
Search Orders
Get Modify/Upgrade Price
Change Hosting Panel Password
Get DNS Records
Single Domain Hosting
Linux
Add
Renew
Modify/Upgrade
Enable SSL
Disable SSL
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Modify/Upgrade Price
Get Customer Pricing
Get Reseller Pricing
Change Hosting Panel Password
Get DNS Records
Change Primary Domain
Windows
Add
Renew
Modify/Upgrade
Enable SSL
Disable SSL
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Modify/Upgrade Price
Get Customer Pricing
Get Reseller Pricing
Change Hosting Panel Password
Get DNS Records
Change Primary Domain
Multi Domain Hosting
Linux
Add
Renew
Modify/Upgrade
Enable SSL
Disable SSL
Suspend
Unsuspend
Delete
Getting Details
Getting Plan Details
Getting Order Id
Search Orders
Getting Modify/Upgrade Price
Getting Customer Pricing
Getting Reseller Pricing
Change Hosting Panel Password
Get DNS Records
Change Primary Domain
Windows
Add
Renew
Modify/Upgrade
Enable SSL
Disable SSL
Suspend
Unsuspend
Delete
Getting Details
Getting Plan Details
Getting Order Id
Search Orders
Getting Modify/Upgrade Price
Getting Customer Pricing
Getting Reseller Pricing
Change Hosting Panel Password
Get DNS Records
Change Primary Domain
Reseller Hosting
Linux
Add
Renew
Modify/Upgrade
Add Dedicated IP
Delete Dedicated IP
Suspend
Unsuspend
Delete
Get Details
Delete WHMCS License Key
Add WHMCS License Key
Get Plan Details
Get Order Id
Search Orders
Get Modify/Upgrade Price
Get Customer Pricing
Get Reseller Pricing
Change Hosting Panel Password
Get DNS Records
Change Primary Domain
Windows
Add
Renew
Modify/Upgrade
Add Dedicated IP
Delete Dedicated IP
Suspend
Unsuspend
Delete
Get Details
Delete WHMCS License Key
Add WHMCS License Key
Get Plan Details
Get Order Id
Search Orders
Get Modify/Upgrade Price
Get Customer Pricing
Get Reseller Pricing
Change Hosting Panel Password
Get DNS Records
Change Primary Domain
VPS Linux KVM
Add
Renew
Add Add-on
Delete Add-on
Upgrade Plan
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order ID
Search Orders
Block Storage
Add Block Storage
Renew Block Storage
Suspend
Unsuspend
Delete
Upgrade
Get Details
Get Order ID
Search Orders
Enterprise Email
Add
Renew
Add Email Accounts
Delete Email Accounts
Suspend
Unsuspend
Delete
Get Details
Get Order Id
Search Orders
Get Customer Pricing
Get Reseller Pricing
Add Storage Addon
Get DNS Records
Business Email
Add
Renew
Add Email Accounts
Delete Email Accounts
Suspend
Unsuspend
Delete
Get Details
Get Order Id
Search Orders
Get Customer Pricing
Get Reseller Pricing
Add Storage Addon
Get DNS Records
Delete Storage Addon
Dedicated Server
Linux
Add
Renew
Add Add-on
Delete Add-on
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Customer Pricing
Get Reseller Pricing
Windows
Add
Renew
Add Add-on
Delete Add-on
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Customer Pricing
Get Reseller Pricing
Managed Server
Linux
Add
Renew
Add Add-on
Delete Add-on
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Customer Pricing
Get Reseller Pricing
Email Service Management
Email Accounts
Add User
Add Forward Only Account
Get User Details
Modify User Details
Suspend User
Suspend Users
Unsuspend User
Unsuspend Users
Search Users
Get Number Of Users
Change Password
Reset Password
Update Auto Responder
Authenticate User
Delete User
Delete Users
Add Admin Forwards
Delete Admin Forwards
Add User Forwards
Delete User Forwards
Assign / Unassign Storage Blocks
Get Storage Details
Domains
Check If Domain Ownership Verified
Add Domain Alias
Get Domain Aliases
Delete Domain Alias
Get Notification Email
Modify Notification Email
Get Catch-all Account
Activate Catch-all Account
Deactivate Catch-all Account
Get DNS Records
Mailing Lists
Add Mailing List
Modify Mailing List
Get Mailing Lists Of Domain
Get Details
Add Subscribers
List Subscribers
Delete Subscribers
Delete Mailing List
Add Moderators
Delete Moderators
Wordpress Hosting
Add
Renew
Add Add-on
Delete Add-on
Suspend
Unsuspend
Delete
Search & Get Order Details
Lists Orders
Get Plan Details
Get Customer Pricing
Get Reseller Pricing
SiteLock
Add
Renew
Upgrade
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Upgrade Price
Validate Upgrade
Get Customer Pricing
Get Reseller Pricing
Handle Threat Notifications
Get Threat Notifications
Process Threat Notifications
CodeGuard
Add
Renew
Upgrade/Downgrade
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Get Upgrade/Downgrade Price
Validate Upgrade/Downgrade
Get Customer Pricing
Get Reseller Pricing
DNS
Activating the DNS Service
Managing DNS Records
Adding IPv4 Address Record
Adding IPv6 Address Record
Adding CNAME Record
Adding MX Record
Adding NS Record
Adding TXT Record
Adding SRV Record
Modifying IPv4 Address Record
Modifying IPv6 Address Record
Modifying CNAME Record
Modifying MX Record
Modifying NS Record
Modifying TXT Record
Modifying SRV Record
Modifying SOA Record
Searching DNS Records
Deleting DNS Record (Deprecated)
Deleting IPv4 Address Record
Deleting IPv6 Address Record
Deleting CNAME record
Deleting MX record
Deleting NS record
Deleting TXT Record
Deleting SRV Record
Domain Forwarding Service
Activating the Domain Forwarding Service
Getting Details of Domain Forwarding Service
Managing Domain Forwarding Service
Getting the DNS Records
Remove Domain Forwarding for a Domain
Disable Domain Forwarding for a Sub-Domain
Free Email Service
Activate
SSL Certificates
Add
Enroll
Reissue
Renew
Delete
Search
Get Order Id
Get Details
Change Verification Email
Get Certificate Details
Change SSL Verification Method
Validate CSR
Google Workspace
Add
Renew
Setup Admin account
Add Accounts
Delete Accounts
Suspend
Unsuspend
Delete
Get Details
Get Order Id
Search Orders
Get account transfer details
Get DNS Records
Combo Plans
Check Availability
Add
Get Details
Get Plan Details
Add Backorder
Cloud Hosting
Add
Renew
Add Add-on
Delete Add-on
Suspend
Unsuspend
Delete
Get Details
Get Plan Details
Get Order Id
Search Orders
Change Hosting Panel Password
Enable Shell Access
Disable Shell Access
Get Customer Pricing
Get Reseller Pricing
Get DNS Records
Get Customer Pricing
Get Reseller Pricing
List Orders
Renew Backorder
Delete Backorder
Themes, Plugins, Logos
Add
Search Order and Get Details
Get Plan Details
Get Customer Pricing
Managing DNS, Email, Hosting, Website Builder, SiteLock and CodeGuard through your HTTP API Integration
IMPORTANT: API Abuse

Frequently Asked Questions

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Frequently Asked Questions